You can add any mailbox you have with us to the Mail app on an iPhone or iPad in a couple of minutes. Before you start, have the full email address and its password to hand.
Quickest way: let cPanel give you the settings
Log in to cPanel (from the client area: My Services, choose the service, then Auto-Login to cPanel). Open Email Accounts, find the mailbox and click Connect Devices. cPanel shows the exact server name and ports for that mailbox, and on an iPhone it can install a configuration profile that sets the account up for you.
Add the account by hand
- Open Settings, go to Mail (on iOS 18: Apps → Mail), then Mail Accounts → Add Account.
- Tap Other, then Add Mail Account.
- Enter the name you want people to see, your full email address, the mailbox password and a description. Tap Next.
- Choose IMAP at the top.
- Under Incoming Mail Server: Host Name mail.yourdomain.com (use your own domain), User Name your full email address, Password the mailbox password.
- Under Outgoing Mail Server: the same host name, user name and password.
- Tap Next, wait while the iPhone checks the details, then tap Save.
Secure settings
| User name | Your full email address, e.g. you@yourdomain.com |
| Password | The mailbox password |
| Incoming server (IMAP) | mail.yourdomain.com, port 993, SSL on |
| Outgoing server (SMTP) | mail.yourdomain.com, port 465, SSL on, authentication: password |
To check the ports later, open the account in Mail settings: Account → Advanced for incoming mail, and Outgoing Mail Server → SMTP → Primary Server for outgoing mail.
If it won't connect
- The user name must be the full email address, not your cPanel username.
- Use the mailbox's own password. If you have forgotten it, reset it in cPanel under Email Accounts, or ask the AI assistant in the client area to reset it.
- If the iPhone says it cannot verify the server identity, use the server name shown on the Connect Devices page instead of mail.yourdomain.com.
- Several wrong passwords in a row can get your connection blocked by the server's firewall. Ask the AI assistant "is my IP blocked?" — it checks the firewall and can lift the block.