Question 1

How quickly will my domain work?

Accepted Answer

Straight away. Registration completes at checkout and DNS changes start reaching our network within minutes.

Question 2

Is the renewal price the same as the first year?

Accepted Answer

Yes. We publish register and renewal prices side by side, and what you pay to register is what you pay to renew. No first-year teaser, no shock at year two. All prices exclude VAT, which is added at checkout.

Question 3

Can I move a domain I already own to you?

Accepted Answer

Yes — use the Transfer tab above. For .com and most endings you unlock the domain with your current provider and get an auth code. For .uk domains it works differently: your provider simply changes the IPS tag to GRID, it is free, and it usually completes the same day.

Question 4

What's an auth code, and why is .uk different?

Accepted Answer

An auth code (sometimes called an EPP code) is a password that authorises the transfer of most domain endings. UK domains are managed by Nominet, which transfers by IPS tag instead — no code needed, just ask your current provider to change the tag to GRID.

Question 5

Do I need hosting to register a domain?

Accepted Answer

No. You can register a domain on its own and point it anywhere. If you want a website or professional email later, our hosting plans connect to your domain in a couple of clicks.

Question 6

Can I get email on my new domain?

Accepted Answer

Yes — our Business Email plans start at £1.38 a month per mailbox, and every domain supports custom addresses like hello@yourdomain.co.uk.

Question 7

What happens if my name is already taken?

Accepted Answer

The search shows you every available alternative ending, and the WHOIS tab shows who owns the taken one and when it expires. A shorter name, or adding a word like "get" or "uk", often frees up good options.

Question 8

Can I move my domain away later?

Accepted Answer

Yes, at any time — for free, with no exit fee. Your domain is yours.