Answers to FAQ’s

                                        Domain Names                                                                Website Build                                                                                Website Hosting   


                                        Email Hosting                                                                  Cloud Servers                                                                            Billing & Accounts

Domain Name FAQs

What is a domain name?

It is the address that you type into your browser’s address or location bar when you wish to visit a particular site. For example, our Business domain is. www.theemailshop.co.uk.

Why domain registration?

It is basic and very important for every commercial or organization website. Internet addresses can be complicated at best, and if you don’t have a business domain then your customers may never find you on the internet. A potential customer is far more likely to remember domains like yourcompanyname.co.uk. or for personal domains, yourname.co.uk or familyname.co.uk

What is domain parking?

This service is perfect if you want to protect a domain to add web hosting at a later stage. Web Hosting can be added to the domains at any point via the account’s control panel after ordering. When you buy a domain it will be registered in your name, therefore you are the legal owner and not us.

How long will it take to set up an account?

Domain registration or transfers gets underway straight away after the payment has been received however it could take up to 24 hrs for DNS changes to fully propagate around the internet which means that full domain services might not be used until then. We will send you a welcome email after running some initial test, within a few hours you place a web hosting order.

How much does a domain name cost?

Our cost for registration is very competitive for all different domain extensions, .uk domain name costs from £4.95 + vat per year whereas the price may vary for .com and other international domains, starting from £11.95 + vat per year. There are price discounts for bulk registration or if you register a domain for multiple years. Domain transfers to us are free in most cases.

Website Hosting FAQs

What is website hosting?

Start with partial Domain transfer i.e. update domain’s DNS servers to the given below and make use of great web hosting offers of The Email Shop. With this option domain’s registrar will stay the same, still, be responsible for renewals etc. There will no performance degradation by opting in for this option and it works perfectly as normal.

How much does web hosting cost?

Please check our shared web hosting packages page for up to date pricing. Prices start from £1.00 a month for basic HTML and PHP websites and you can move up to any hosting package including those require Database connectivity with MySQL database server.

Is there an initial set up fee?

We do not have setup fee for Website hosting services in general but in some cases, there may be a fee to perform certain tasks which should be mentioned start or during order processing and it won’t be hidden at all.

What is included in your web hosting package?

Web hosting package includes web space to host your websites, POP3/IMAP Emails Services, full DNS Domain management with our featured control panel either cPanel or Plesk.

How much bandwidth is allocated to your hosting account?

The Email Shop operates a fair use policy and therefore offers unlimited use of bandwidth or data for the websites with most hosting packages. However, should the bandwidth or data usage reach the point where it has an adverse effect on other clients we reserve the right to disable website/ account to comply with the data usage policy.

How can I upload files to my web space?

A single file or just a few web files can be uploaded through the domain control panel (cPanel or Plesk). Use of an FTP Client software is recommended and ideal in this case. FTP (File Transfer Protocol) client software such as Cute FTP or WS_FTP or FileZilla.

Accounts and Billing

How long will it take to setup account?

Setting up an account in an instant with our system, please check the email for setup details which should automatically go out soon after the successful order. Please check junk mail folder as order confirmation and setup emails sometimes go in there.

What other payment methods can be used?

We accept payments through all major credit or debit cards as well as through Paypal but you can contact us to make a direct bank transfer payment if that is required in any case.

What if I don’t renew my hosting account?

We send renewal reminder emails and expect services to be renewed before it expires. All hosting account data including website files, database, and domain ownership can be at risk. Upon expiry, the account will be disabled and then removed from the server. There will be a one-off charge to reset/ restore account after its expiry.


Having confidence on our trusted services we offer 45 days money back guarantee.


Services have been optimised with all possible redundancies hence guaranteed uptime.

Need Help to decide?

We would be delighted to help, feel free to contact our technical team at any time.